Terms and Conditions

Terms and Conditions for Man and Van Shepherds Bush

These Terms and Conditions set out the basis on which Man and Van Shepherds Bush provides man and van, removals and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests or purchases our services.

We, Us, Our means Man and Van Shepherds Bush, operating removal and man and van services.

Services means any man and van, removal, transport, loading, unloading, packing, storage or related services we provide.

Vehicle means the van or other vehicle we use to provide the services.

Goods means the items and property that you ask us to handle, move, transport or dispose of.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. This may include local moves, item collection and delivery, small office moves, student moves, and related assistance in the wider Shepherds Bush area and beyond within the United Kingdom.

The precise scope of the services we provide for you will be set out in your booking confirmation, including the date, time, vehicle type, number of operatives, and the locations involved.

3. Booking Process

All bookings are subject to availability and our acceptance.

To make a booking, you must provide accurate and complete information, including collection and delivery addresses, access details, parking restrictions, the approximate volume or list of goods, and any special handling requirements.

We may provide an estimate or quote based on the information you supply. If the information provided is incomplete or inaccurate, we reserve the right to amend the price, refuse the job, or charge reasonable additional fees on the day of the service.

Your booking is only confirmed when we have accepted it and you have agreed to these Terms and Conditions. We may require a deposit or pre-payment to secure your booking.

You are responsible for checking the booking details in your confirmation and informing us promptly of any errors or changes.

4. Estimates, Quotes and Pricing

All prices are stated in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.

Any quote or estimate we provide is based on the information you give us and on normal access conditions. Additional charges may apply if there are unreported stairs, long carrying distances, restricted access, delays caused by you, or if the job takes longer than expected because of inaccurate information.

Time-based bookings are charged from the scheduled start time or the time of arrival, whichever is earlier, until the completion of the service, including any waiting time not caused by us.

We reserve the right to apply additional charges such as congestion or clean air zone charges, tolls, parking fees, waiting time, and surcharges for particularly heavy, bulky, fragile, or high-value items where special handling is required.

5. Payments

Unless agreed otherwise in writing, payment is due on or before completion of the service.

We may request a deposit or full pre-payment in order to confirm your booking. Any deposit paid will be deducted from the final amount due.

Payment can be made by accepted methods as communicated to you during the booking process. We do not accept payment by cheque unless agreed in advance.

If payment is not made when due, we reserve the right to:

Refuse to commence or continue the service.

Retain the goods until full payment is received, including any reasonable storage charges.

Charge interest on overdue sums at the statutory rate until payment is received in full.

6. Cancellations and Amendments

You may cancel or amend your booking subject to the terms of this section.

If you cancel more than 48 hours before the scheduled start time, any deposit you have paid may be refunded or transferred, at our discretion, less any reasonable administrative costs.

If you cancel within 24 to 48 hours of the scheduled start time, we may retain part or all of your deposit or charge a cancellation fee equivalent to up to 50 percent of the agreed price.

If you cancel within 24 hours of the scheduled start time, or fail to be present or contactable when the team arrives, we may charge up to 100 percent of the agreed price to cover our costs and lost opportunity.

Requests to change the date, time or scope of the services are subject to availability and may result in a revised quote or additional charges. If we cannot accommodate your change request and you decide to cancel, the above cancellation terms will apply.

7. Customer Responsibilities

You are responsible for:

Ensuring adequate access and parking for our vehicle at all relevant locations. Any parking charges or fines incurred due to your failure to arrange lawful parking will be chargeable to you.

Obtaining all necessary permissions, permits and approvals, including building management consent and parking suspensions where required.

Packing and securing your goods safely, unless you have booked a packing service. Fragile items must be clearly marked and packed appropriately.

Ensuring that all goods to be moved are ready for collection on the agreed date and time.

Being present or ensuring a responsible adult is present at collection and delivery locations to oversee the work and sign any documents.

Checking the vehicle at the end of the job to ensure no items have been left behind in the vehicle.

8. Restrictions on Goods

We do not accept for transport or handling the following categories of goods unless expressly agreed in writing in advance:

Hazardous, flammable, explosive or illegal items.

Live animals or plants.

Perishable goods requiring special storage conditions.

Cash, jewellery, precious metals, valuables, or important documents.

Any items that exceed the weight or size limits of our equipment or vehicles, or that cannot be safely moved by the operatives supplied.

If you include any such items without our knowledge and consent, you do so entirely at your own risk and we will not be liable for any loss, damage or consequences arising.

9. Waste Regulations and Disposal

We operate in line with applicable UK waste and environmental regulations.

We only remove waste where this has been agreed as part of the service, and we reserve the right to refuse any items that may be classed as hazardous, controlled or restricted waste.

Where we agree to remove waste, it will be transported to an appropriate facility or site in accordance with current regulations. Additional charges may apply depending on the type and quantity of waste.

You are responsible for accurately describing any items to be disposed of and for informing us if any items may be hazardous or require special handling. If we incur additional costs due to incorrect or incomplete information about waste, we may pass these costs on to you.

10. Liability for Loss and Damage

We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

We will not be liable for:

Normal wear and tear, or minor scuffs and scratches that occur despite reasonable care.

Loss or damage arising from inadequate or improper packing by you or a third party.

Loss or damage to goods that are inherently fragile or have a pre-existing defect or damage.

Loss or damage where goods are moved against our advice, including where we advise that an item should be dismantled, wrapped, or carried in a particular way and this advice is not followed.

Damage to goods or property resulting from your instructions when we have advised that such instructions may cause damage.

Any indirect or consequential loss, such as loss of profits, loss of use, or loss of opportunity.

Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement value of the items directly affected and may be further limited to a maximum overall sum that reflects the charges paid for the service. You should ensure that you have appropriate insurance in place to cover your goods during transit and handling.

11. Property Damage

We will take reasonable care to avoid damage to your property, including walls, floors, doors and fixtures. However, you are responsible for taking reasonable steps to protect your property, such as covering floors or removing vulnerable items from access routes.

If damage occurs to your property as a direct result of our negligence, you must notify our team as soon as reasonably possible and confirm this in writing. Our liability for property damage will be limited to the cost of repair or, where repair is not reasonably possible, reasonable compensation, subject to an overall cap proportionate to the fee paid for the service.

12. Delays and Events Beyond Our Control

We will make reasonable efforts to meet agreed dates and times, but these are estimates and not guarantees. We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. This includes, but is not limited to, severe traffic or road closures, accidents, adverse weather, breakdowns, strikes, public transport disruptions, or other unexpected events.

If such an event occurs, we will inform you as soon as reasonably possible and arrange a new date or time where necessary. Our liability for any delay will be limited to the amount you have paid for the portion of the services that have not been provided.

13. Insurance

You are strongly advised to maintain adequate insurance for your goods during packing, loading, unloading and transit. Our charges do not automatically include comprehensive insurance cover for your goods.

Any cover we may hold is subject to specific terms, conditions and limits. You should not assume full replacement cover is included. It is your responsibility to arrange any additional cover you consider necessary.

14. Complaints and Claims

If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible so that we have an opportunity to put things right.

Any claim for loss of or damage to goods or property must be notified to us in writing as soon as reasonably practicable and, in any event, no later than seven days after the service has been completed. You should provide full details and, where possible, photographic evidence.

Failure to notify us within this time frame may affect our ability to investigate and may limit or extinguish any liability we may have.

15. Data Protection and Privacy

We collect and process personal information that you provide to us in order to handle enquiries, manage bookings, perform services and take payment.

We will only use your personal data in accordance with applicable data protection laws and for legitimate business purposes, such as providing our services, improving customer experience, and meeting legal obligations.

We will not sell your personal information to third parties. We may share your details with trusted third parties where this is necessary for the performance of the services, payment processing or compliance with legal requirements.

16. Termination

We may terminate or suspend the provision of services at any time if:

You fail to make payment when due.

You materially breach these Terms and Conditions.

We reasonably believe that continuing the service may be unsafe, unlawful or place our staff at risk.

In the event of termination due to your breach, you will remain liable for all sums due and any reasonable costs incurred by us as a result.

17. Variation of Terms

We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

Any variation to these Terms and Conditions must be in writing and agreed by us.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the validity and enforceability of the remaining provisions shall not be affected.

20. Entire Agreement

These Terms and Conditions, together with the details in your booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, statements or agreements, whether written or oral.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.



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Unbeatable Rates for a Quality Man and Van Shepherds Bush Service in W12

Why waste time and money on any other man and van Shepherds Bush company, when everything you need is right here? With such a great range of services, and appointments available at times to suit you, we have everything in place to ensure a smooth move. Be it packaging, man and van hire or a full removals service; get the best deals with us. Find out exactly how we can help you, by speaking to our team today. Discover great deals and fantastic service when you hire us to transport your property.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Shepherds Bush Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 79 Goldhawk Rd
Postal code: W12 8EG
City: London
Country: United Kingdom

Latitude: 51.5020580 Longitude: -0.2277000
E-mail:
[email protected]

Web:
Description: Hire our impeccable removal services in Shepherds Bush W12! Contact us now and our movers will be more than happy to lend you a helping hand!
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