Privacy Policy

Man and Van Shepherds Bush Privacy Policy

This Privacy Policy explains how Man and Van Shepherds Bush collects, uses, stores and shares personal data about its customers. It applies to all Man and Van Shepherds Bush customers in the Shepherds Bush area who use our man and van, moving, transport or related services. We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act.

Scope and Data Controller

This Privacy Policy applies to all personal data processed in connection with enquiries, quotations, bookings, service delivery, payments and customer communications for Man and Van Shepherds Bush. The business is the data controller for the personal data it collects and determines the purposes and means of processing that data.

Personal Data We Collect

We collect only the personal data that is necessary to provide our services, manage our business and meet legal obligations. The types of personal data we may collect include:

Name and contact details such as your full name, address, service location addresses, email address and contact details you choose to provide.

Booking and service information such as details of the move, collection and delivery addresses, property access details, preferred dates and times, and any special instructions about items to be moved.

Communication records such as information you provide when you contact us by phone, online forms or other channels, including enquiries, quotes and complaints.

Payment and transaction data such as records of services purchased, amounts charged and dates of payment. We do not store full payment card details; where card details are processed, this is done securely by our payment processors.

Technical and usage data such as basic information generated when you visit our website, including device type and general browsing activity, where this is necessary for site operation and security.

How We Collect Personal Data

We collect personal data directly from you when you request a quote, make a booking, contact us with an enquiry, or otherwise interact with us. We may also receive personal data from third parties where you have authorised someone else to act on your behalf, such as an agent or another household member arranging the move.

Lawful Basis for Processing

We process your personal data on one or more of the following lawful bases:

Contractual necessity to take steps at your request before entering into a contract and to perform our contract with you, including providing quotes, managing bookings and carrying out the man and van services you have requested.

Legitimate interests to operate, improve and protect our business and services in a way that is necessary and balanced against your rights and freedoms. This includes managing customer relationships, handling queries, improving our services and protecting our business from fraud or misuse.

Legal obligations to comply with applicable laws and regulations, such as record keeping, accounting and tax requirements.

Consent where we rely on your freely given, specific and informed consent, for example for certain types of marketing communication. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, confirm availability and manage bookings for man and van services in the Shepherds Bush area.

To plan and deliver your move, including arranging collection and delivery, allocating drivers and vehicles, and handling any special instructions you provide.

To communicate with you about your enquiries, bookings, changes to services, or any issues that arise before, during or after service delivery.

To process payments, issue invoices and maintain financial and service records.

To handle questions, feedback, complaints and disputes and to provide customer support.

To maintain the safety and security of our operations, vehicles, staff and customers.

To comply with legal, regulatory and risk management obligations.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet legal and operational requirements. This generally means:

Enquiry and quote information is kept for a limited period so that we can respond to your enquiry and manage follow up communications. If no service is booked and there is no further contact, this information is typically deleted after a reasonable period.

Booking, service and transaction records are kept for the duration of your relationship with us and for a period afterwards to respond to queries, handle complaints and comply with legal, tax and accounting obligations. These records are kept for the period required by applicable law.

Communication records are retained in line with our general retention schedule, and deleted or anonymised when no longer needed.

When personal data is no longer required, we will securely delete or anonymise it so it can no longer be associated with an identifiable individual.

Data Processors and Sharing of Personal Data

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only allowed to process your data in accordance with our instructions and must provide appropriate security measures. Such processors may include:

Payment processing providers to handle card and electronic payments securely.

IT, hosting and communication service providers who support our websites, booking systems, email and data storage.

Professional advisers such as accountants or legal advisers, where necessary for business and compliance purposes.

In some cases, we may need to share personal data with independent contractors, drivers or partner companies involved in delivering our services, but only to the extent necessary to perform the services you have requested.

We may also share data where required by law, regulation or legal process, or where necessary to protect our rights, property or safety, or that of our customers and employees.

International Transfers

Our focus is on serving customers in the Shepherds Bush area. Where any of our service providers store or process personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place so that your data receives a level of protection that is essentially equivalent to that provided in the UK, for example by using standard contractual clauses or other legally recognised transfer mechanisms.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or destruction. These measures include limiting access to personal data to those who have a business need to know, using secure systems and regularly reviewing our security practices. While we work hard to protect your information, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Data Protection Rights

As a customer of Man and Van Shepherds Bush, you have certain rights under data protection law in respect of the personal data we hold about you. These rights include:

The right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data, together with information about how it is used.

The right to rectification of inaccurate or incomplete personal data.

The right to erasure in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing in certain circumstances, such as where you contest the accuracy of the data or object to our processing.

The right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or unless the processing is for the establishment, exercise or defence of legal claims.

The right to data portability in certain circumstances, allowing you to receive personal data you provided to us in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.

Where we rely on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to Man and Van Shepherds Bush, or if you have questions or concerns about how we handle your personal data, you can contact us using the usual communication channels you use to arrange services with us. We will respond to your request in accordance with applicable data protection laws and may need to verify your identity before acting on your request.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updates will take effect when the revised policy is made available. We encourage customers in the Shepherds Bush area to review this policy periodically to stay informed about how we protect your personal data.



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Contact us

Company name: Man and Van Shepherds Bush Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 79 Goldhawk Rd
Postal code: W12 8EG
City: London
Country: United Kingdom

Latitude: 51.5020580 Longitude: -0.2277000
E-mail:
[email protected]

Web:
Description: Hire our impeccable removal services in Shepherds Bush W12! Contact us now and our movers will be more than happy to lend you a helping hand!
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