Man And Van Shepherds Bush Terms and Conditions

These Man and Van Shepherds Bush terms and conditions set out the basis on which our moving and transport services are provided in the UK. By making a booking, you confirm that you have read, understood, and agreed to these terms. They are designed to create a clear agreement between the customer and the service provider, covering how bookings are made, how services are performed, how payments are handled, and what happens in the event of cancellation, delay, damage, or waste removal. For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and “you” or “the customer” means the person requesting or paying for the service.

Our shepherds bush man and van service may include loading, transport, unloading, item handling, and related moving support, depending on the package or job agreed at the time of booking. All services are provided subject to availability and to the details supplied by the customer. You are responsible for ensuring that all information given is accurate and complete, including the number of items, access conditions, property type, parking restrictions, stair access, lift availability, and any special requirements. If the information you provide is incomplete or inaccurate, this may affect pricing, scheduling, and the performance of the service.

These terms apply alongside any written quotation, booking confirmation, invoice, or service agreement issued to you. If any part of a quotation differs from these terms, the specific written quotation will apply only to the extent of that difference. Nothing in these terms affects your statutory rights as a consumer under UK law. If you are booking on behalf of another person, organisation, or business, you confirm that you have authority to do so and that both you and the named customer will be bound by these terms.

Booking Process

To arrange a man and van in Shepherds Bush, you must provide the necessary booking details in advance. This normally includes the collection address, delivery address, preferred date and time, inventory details, access instructions, and any additional services requested. Based on this information, we may provide an estimated price or a fixed quotation. A quotation is usually valid only for a stated period and may be withdrawn or revised if the job details change before the service date. Any quotation is based on the assumptions provided and on standard working conditions.

A booking is only confirmed when we have accepted the job and, where required, received any deposit or prepayment. Until confirmation has been issued, no service date or vehicle allocation is guaranteed. We reserve the right to refuse a booking if the job is unsafe, impractical, unlawful, beyond our available capacity, or outside our service scope. It is your responsibility to check all booking details carefully before confirmation, including dates, addresses, time windows, and item lists. Please ensure that the planned service is suitable for the items to be moved and for the access at both locations.

You must be available, or ensure that a responsible person is available, at both the collection and delivery points at the agreed times. Delays caused by late arrival, lack of access, missed appointments, or incorrect address information may result in waiting charges, rescheduling fees, or cancellation charges. If the job requires parking permissions, permits, loading bay access, or building management approval, you are solely responsible for arranging this unless we have expressly agreed otherwise in writing. We are not liable for any cost, delay, or non-performance arising from parking issues that were not disclosed before booking.

Payments and Charges

All charges will be set out in the quotation, booking confirmation, or invoice. Prices may be based on an hourly rate, fixed rate, minimum charge, distance travelled, volume, number of workers, special handling requirements, or a combination of these factors. Unless stated otherwise, quotations are exclusive of VAT, congestion fees, parking costs, tolls, waiting time, storage charges, disposal charges, and any other third-party costs. If such costs arise during the job, you agree to pay them where they are reasonably incurred and where they were not included in the original quotation.

Payment is due in accordance with the invoice or booking terms. In many cases, payment must be made on completion of the service, though deposits or advance payments may be required for certain bookings. We may require cleared funds before unloading, before releasing items, or before completing waste removal or special handling tasks. If a payment is overdue, we may charge reasonable interest and recovery costs to the extent permitted by law. Any disputed invoice items should be raised promptly and in writing, but you must still pay the undisputed portion on time.

We accept only the payment methods stated at the time of booking. Cash payments, bank transfer, card payment, or digital payment methods may be offered depending on the job. A receipt may be issued on request or automatically as part of the invoicing process. If an agreed payment fails, is reversed, or is declined, you remain liable for the full amount plus any bank, administration, or collection charges reasonably incurred by us. No set-off or deduction may be made unless required by law or expressly agreed by us in writing.

Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking by giving notice as soon as reasonably possible. The amount payable on cancellation will depend on how much notice is provided, whether a vehicle or crew has already been allocated, and whether preparatory work has begun. If you cancel shortly before the scheduled time, you may be charged a late cancellation fee or the full booked minimum, especially where the team has already travelled, waited, or declined other work in reliance on your booking. Any deposit paid may be non-refundable where stated in the quotation or confirmation.

If you need to change the service date, time, addresses, or scope of work, we will try to accommodate the request, but rescheduling is subject to availability and may involve a revised price. We are not responsible for missed deadlines caused by your late notification of changes. If we need to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, unsafe conditions, traffic disruption, or other circumstances beyond our reasonable control, we will try to offer an alternative appointment or refund any advance payment for the affected service, subject to work already completed.

Where a delay occurs on the day of service, we will aim to keep you informed where reasonably possible. However, no time is guaranteed unless expressly stated in writing. Traffic, access issues, loading complications, or force majeure events may affect arrival and completion times. You agree that reasonable waiting time may be charged if access is delayed by you, your representatives, or third parties under your control. If the delay becomes excessive, we may treat the booking as cancelled and apply the appropriate charges.

Liability and Insurance

We will exercise reasonable care and skill in providing the man and van Shepherds Bush service. Our liability is limited to direct loss or damage caused by our negligence or by a breach of these terms, subject to the exclusions and limits set out here and to any mandatory rights you have under law. We are not responsible for indirect, consequential, or economic losses, including loss of profit, loss of business, missed deadlines, emotional distress, or reputational harm, except where such exclusion is unlawful.

You must ensure that all items are properly packed, wrapped, protected, and suitable for transport unless packaging has been specifically included in the service. Fragile items, antiques, electronics, glass, artwork, and high-value possessions should be declared in advance and prepared appropriately. We are not liable for damage caused by inadequate packing, pre-existing defects, inherent vice, or items that are unstable, overloaded, or unsuitable for movement. Any claim for damage must be reported within a reasonable time and in any event no later than 48 hours after completion, together with supporting evidence where available.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. Where liability does arise and is not otherwise excluded, our total liability for a single booking will be limited to the amount paid or payable for that booking, unless a higher limit is required by law. We strongly recommend that you hold appropriate insurance for your belongings, especially for high-value or irreplaceable items.

Customer Responsibilities

You must ensure that the premises, access routes, stairways, and loading areas are safe and suitable for the service. This includes removing hazards, securing animals, providing accurate directions, and making sure the items to be moved are ready at the agreed time. If assembly, disassembly, or handling of special fixtures is required, you must tell us in advance. We may refuse to move items that are unsafe, excessively heavy, badly packed, illegal to transport, or likely to cause injury or damage.

You are responsible for declaring whether any items contain hazardous materials, liquids, batteries, pressure containers, prohibited substances, sharp objects, or anything that could pose a risk during transport. We may decline to carry such items or may require special handling at an additional charge if lawful and practical. You must not include concealed valuables, cash, documents, keys, or dangerous goods unless expressly agreed in writing. We are not liable for losses arising from undeclared contents or misdescribed goods.

If our crew assists with lifting, placement, or manoeuvring of heavy items, you acknowledge that this is done at your request and subject to reasonable safety judgement. We may stop work if we believe an item or location presents a risk to people or property. In that event, the remaining service may still be chargeable. You agree to cooperate with reasonable instructions from our team to ensure the job can be completed safely and efficiently.

Waste Regulations and Disposal

Where a booking includes waste collection, disposal, clearance, or removal of unwanted items, the service will be provided in compliance with applicable UK waste regulations. You must disclose the type and amount of waste in advance so that we can determine whether we are legally able to transport and dispose of it. We do not accept responsibility for waste that is misdescribed, contaminated, hazardous, or otherwise not suitable for the agreed service. Any items requiring specialist treatment may be refused or charged separately.

You confirm that any waste handed to us belongs to you or that you are authorised to transfer it. You must not include items that are banned, restricted, or require specific licensing unless we have expressly agreed to deal with them lawfully. Where necessary, we may ask you to sign a waste transfer record or provide details needed for compliance. If we reasonably suspect that waste is fly-tipped, stolen, illegally dumped, or mixed with prohibited materials, we may refuse collection or notify the relevant authorities where required by law.

For waste disposal bookings, charges may include labour, transport, site fees, disposal fees, recycling costs, and any administrative or compliance costs. You remain responsible for ensuring that no prohibited material is left for collection without prior agreement. We aim to dispose of waste responsibly and in accordance with our legal duties, but we cannot guarantee acceptance at every facility or tip. Any additional sorting, separation, or return journey caused by incorrect waste information may be charged to you.

Termination, Force Majeure, and General Terms

We may suspend or terminate the service immediately if you fail to pay, provide false information, act abusively, create an unsafe environment, or otherwise breach these terms. In such cases, we may charge for work already completed, travel undertaken, waiting time, or reasonable costs caused by the breach. We may also refuse to continue if our staff are exposed to harassment, threats, discrimination, or unreasonable conduct. No waiver of any term will be effective unless agreed in writing.

We are not liable for any failure or delay caused by events outside our reasonable control, including severe weather, road closures, accidents, strikes, acts of government, fire, flood, pandemic restrictions, or utility failures. If a force majeure event affects performance, we will take reasonable steps to resume the service or rearrange the booking where possible. If the event continues for an extended period, either party may cancel the affected service without further liability, except for amounts due for work already performed.

These terms may be updated from time to time, and the version in force at the time of booking will apply to that booking unless otherwise agreed. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right does not prevent us from enforcing it later. These terms form the entire agreement between the parties in relation to the relevant booking, unless supplemented by a separate written contract.

Governing Law

These terms and conditions for man and van Shepherds Bush are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with these terms, the quotation, or the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer, you may have rights to bring proceedings in another jurisdiction where required by law.

By confirming a booking, you acknowledge that you have read these terms carefully and agree to be bound by them. If you do not agree with any part of these terms, you should not proceed with the booking. We recommend that you retain a copy of the quotation and confirmation for your records. These terms are intended to be fair, transparent, and consistent with UK consumer and transport law, while allowing the service to operate efficiently and safely.

The headings in these terms are for convenience only and do not affect interpretation. References to legislation include any amendment or re-enactment of that legislation. No third party shall have any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. These provisions ensure that the moving service is delivered on a clear legal basis and that both parties understand their responsibilities throughout the booking and completion process.